Kinvo Care respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Contact details: name, email address, phone number, and city.
- Family and service information: childcare requirements, preferred schedules, and household details you share with us.
- Technical data: IP address, browser type, device information, and usage data collected through cookies or analytics tools.
- Communications: messages, enquiries, and feedback you send to our team.
2. How We Use Your Information
- To respond to enquiries and provide nanny matching services.
- To verify identities and conduct background screening where applicable.
- To improve our website, services, and customer experience.
- To send service-related updates, subject to your communication preferences.
- To comply with legal obligations and prevent fraud or misuse.
3. Sharing of Information
We do not sell your personal information. We may share data with trusted service providers who assist with verification, payments, hosting, or customer support, and only to the extent necessary. We may also disclose information when required by law or to protect the rights and safety of our users.
4. Data Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.
5. Data Retention
We retain personal information only for as long as needed to fulfil the purposes described in this policy, meet legal requirements, or resolve disputes.
6. Your Rights
Depending on applicable law, you may have the right to access, correct, update, or request deletion of your personal information. You may also opt out of marketing communications at any time.
7. Cookies
Our website may use cookies and similar technologies to improve functionality and analyse traffic. You can control cookie preferences through your browser settings.
8. Children's Privacy
Our services are intended for parents and guardians. We do not knowingly collect personal information directly from children without appropriate parental consent.
9. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at info@kinvocare.com or 341 Tower B3, Spaze I-Tech Park, Sector 49, Gurugram, 122018.